Client Conflict? Here’s What to Do Before Things Escalate

A client isn’t paying. A project went wrong. Now what?

When conflict arises in business, your next steps matter. Escalate too quickly and you risk burning a valuable relationship. Wait too long and you might never recover what you’re owed.

In this webinar, Lawpath’s commercial lawyer Mark Toohey will walk you through the key actions to take before things spiral - including how to use your contracts, emails, payment terms and even mediation to resolve disputes early and protect your reputation.

10th December 2025, 12:00 PM (AEDT)

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In this session, Mark Toohey will cover:

  • What to do when a client won’t pay: Learn the first steps to take without damaging the relationship
  • Using your contract the right way: Leverage key clauses to support your position and resolve conflict
  • How to document and communicate: Use email, records and payment terms to your advantage
  • Avoiding court where possible: Understand how alternative dispute resolution like mediation works
  • When to escalate: Know when it’s time to stop negotiating and take formal action: 

Why Attend?

Handle client conflict with professionalism, clarity and legal backing

Resolve Disputes Early

Get ahead of issues before they become costly legal problems

Avoid Legal Headaches

Explore resolution paths that don’t require going to court

 Use Contracts Effectively

Put your service agreements and payment terms to work for you

Expert Legal Advice

Learn what the law says and what smart business owners actually do

Limited seats available, register today!

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